FAQs

Frequently Asked Questions

Everything you need to know about the Flame Diffuser™

  • The Flame Diffuser™ uses advanced ultrasonic technology combined with LED lighting to create a realistic flickering flame effect. Water vapor is illuminated by warm LED lights, mimicking the natural movement of real flames without any heat or fire hazard.
  • Yes, absolutely! The Flame Diffuser™ is completely safe to use overnight. It produces no heat, no real flames, and features an automatic shut-off function when the water runs out. The gentle mist and ambient light create a perfect sleep environment.
  • The Flame Diffuser™ runs for 6-8 hours continuously on a full water tank. The exact runtime depends on your mist intensity setting. Once the water level is low, the device automatically shuts off to protect the unit.
  • Yes! The Flame Diffuser™ is designed to work with water-soluble essential oils. Simply add 3-5 drops of your favorite essential oil to the water tank. We recommend using pure, high-quality oils for the best aromatherapy experience.
  • The Flame Diffuser™ operates whisper-quiet with less than 30dB of sound. The ultrasonic technology is virtually silent, making it perfect for bedrooms, offices, or meditation spaces without any disruptive noise.
  • Yes, safety is our priority. The Flame Diffuser™ includes an intelligent auto shut-off feature that activates when the water level is too low. This protects the device from damage and ensures worry-free operation.
  • Your Flame Diffuser™ package includes: the diffuser unit, USB power cable, user manual, and a cleaning brush. Simply add water and plug it in to start enjoying the calming flame effect and aromatherapy benefits.
  • We offer a 1-year warranty covering manufacturing defects. Free shipping is available on all orders over €50 within Ireland, with delivery typically taking 3-5 business days. International shipping is also available with tracking.